To process your booking, we require complete information from each participant. By submitting your information, you certify that all details are accurate and truthful.

We are not responsible for any omissions or non-disclosure of key information related to your health or other important details that could affect your experience.

We will process your booking within 24 hours of receiving it.

For Tours:
Full payment is required to confirm your booking. You can pay through our website or using an alternative payment method provided by our representatives.

For Third Party Operated Services:
A deposit per person is required to hold and guarantee your booking. You may also choose to pay in full if preferred.

All outstanding balances must be paid 30 days prior to your tour's start date. If payment is not received, your tour will be considered a no-show.

We will send your booking confirmation with all necessary details once we have received full payment.

We understand that unexpected situations can occur. You may reschedule your tour free of charge under the following conditions:

Tours	Up to 72 hours (3 days) before start date
Third Party Operated Services	Up to 72 hours (3 days) before start date

Please note that rescheduling is subject to availability and we cannot guarantee your preferred date.

Last-Minute Changes: If you request a change within the applicable window above, we will review your request internally and provide you with the best possible solution. Changes with short notice may incur additional expenses, which our team will discuss with you.

Additional Changes: The first date change is free. Any further changes will incur a 25 USD administrative fee per booking.

If you choose to cancel your booking while we can confirm the tour operation is feasible for you and other travelers, the following policy applies:

The original booking date will be used to calculate your refund percentage.

Tours & Third Party Operated Services

• 30+ days before: 0% cancellation fee - 15 USD administrative fee per person. Refund issued for the remainder.
• 29–8 days before: 40% cancellation fee. Refund: 60% of total booking.
• 7–3 days before: 75% cancellation fee. Refund: 25% of total booking.
• Within 48 hours or no-show: 100% cancellation fee. No refund.

Mid-Trip Cancellation: If you cancel your trip midway, no refund is provided for unused portions. Any additional services requested during your stay are at the guest's own cost.

If we are unable to operate your itinerary due to external or internal circumstances, we will:

• Offer you a suitable alternative to continue your travel arrangements
• If no alternative is acceptable, provide a full refund in the same manner as your original payment

Please note that refunds in extraordinary or unforeseen situations may not be approved immediately. We reserve the right to offer alternative forms of compensation, such as credit notes or partial refunds.

We strongly recommend purchasing comprehensive travel insurance to cover unexpected situations and cancellations beyond your control. This protects both you and your investment.